Help Topics

My Account

At the top of any of our pages, locate the "Login/Register" links. Click on "Register" to create a new account. If you are an existing customer with a login ID already, please click "Login"
If you have ordered from ESD Systems in the past, you have a customer number associated with your account.  You can locate this number on an invoice, or by contacting customer service at service@esdsystems.com or by calling West: (909) 627-8178 | East: (781) 821-8370  
If you have ordered with us in the past, there is an account number associated with your account. This number can be obtained from a previous invoice by emailing us at service@esdsystems.com or by contacting customer service at West: (909) 627-8178 | East: (781) 821-8370.
Adding a Ship-To address can be done during the first page of the checkout process. Simply check Use new Ship-to Address: and enter your address below. You may also opt to use the same address as your Bill-to.

When your order is complete, this new address will show up in your existing Ship-To addresses.

To edit your addresses, use the topbar menu to navigate to My Account .

Under My Account click ViewShip-to Addresses . You will be presented with a list of your current shipping addresses, and clicking on an address will allow you to edit it.
Submit a tax exempt certificate after creating an account on the web site. You may access the form by clicking HERE.
No, an individual login and password are created upon registering on our site.  If you need help creating an account, please see "How do I create an account?" Your account number is necessary to utilize certain functions of our site including viewing order history and printing invoices.
You will need to be signed in to view your past purchases. If you need help creating an account, please see "How do I create an account? "

Click on My Account located on the topbar menu.

Find the Order Information heading, click Orders or use the Search by PO/Order/Invoice No. field
You will need to be signed in to check an invoice. If you need help creating an account, please see "How do I create an account? "

Click on My Account located on the topbar menu.

Find the Payment Information header, click on Invoices. From here you will be able to search for and view your past invoices.
Your customer number will give you access to past order history and invoices through your online account.
You will need to be signed in to update your company information.  If you need help creating an account, please see "How do I create an account?"

Click on My Account at the top of the homepage.

Find the Settings header, click on Company Information to edit your company's information

You will need to be signed in to update your personal information. If you need help creating an account, please see "How do I create an account? "

Click on My Account located on the top of the homepage.

Find the Settings header, click on Contact Information to edit your personal information.
Click on My Account located on the top of any page, find the Other Information heading and click on the Download USER Price List link.

Ordering

Please refer to the PAYMENT TERMS section of our Terms of Purchase.
You will need to be signed in to view your orders. If you need help creating an account, please see "How do I create an account? "

Click on My Account located on the topbar menu.

Find the Order Information heading, click Orders or use the Search by PO/Order/Invoice No. fieldSelect the order you are looking for, and use the tracking number to track the package through the freight provider, or view the invoice you are looking for.
Desco Industries
File 54769
Los Angeles, CA 90074-4769

Checks must be drawn on a US bank in US dollars.
The quickest way to locate a part number is to plug it into the Search field , located at the top-left of the page.

You may search for part numbers or specific phrases matching the part's description.

You may also use an Advanced Search if you are signed in by navigating to Search
Certificates of Conformance to ESDSystems.com drawings and specifications will be included at no charge if requested when an order is placed. For electronics items that are calibrated to NIST traceable standards, Certification to NIST Calibration will be included with the item at no charge. For further calibration information click here.

Resources

MSDS Sheets can be found on any page in the footer section of the website by navigating to Technical Information, then clicking on MSDSs

All of our Technical Bulletins, Drawings and Sheets can also be found on this page.
We provide a web form that produces a printable NAFTA certificate.

It can be found on any page in the footer section of the website by navigating to Resources, and then clicking on NAFTA Certificate.

You will have to enter your company information first. Then you may add up to 3 part numbers at first; if you need more click Add as needed.

Click Verify to verify your part numbers.

Click Reset if you need reset the form.

Once all your part numbers are verified and your company information is entered, you may click Complete and submit the certificate. The printable certificate will contain 5 items per page, with page-breaks in pages as necessary. There is also a space near the bottom to enter the total number of pages.
At the moment we offer one ESD Coordinator Certification exam, accompanied by an array of training documents and materials.

The training section can be found in our left-hand menu by navigating to Resources .

Under Resources click on Online Training

Listed are the recommended documents and references, as well as two quizzesand answers. The bottom-most link brings you to the Coordinator exam.

The exam is made up of modules, each with 10-40 questions. Answers are presented in a random order. Once you have finished a module, the answers are given (not necessarily lettered as you answered them). Once you complete a module you will not be able to retake it unless it is reset by us ( Send an EMail if you need to retake).

Onceall modules receive a passing grade (70+) your exam will be completeand you will be able to print out a custom certificate of completion.
The Floor Care Calculator is a tool used for calculating floor care costs over a period of 12 months.
It can be found on any page in the footer section of our website by clicking on Resources, and then clicking on Floor Care Calculator.

To use the calculator, simply check off the products you wish to use on your floor using the left check boxes. Some products offer multiple brand options. Select from the available Application Periods. Finally enter a square footage amount and click Submit .

A detailed table will be produced from the items you selected. One of the best features to the calculator is the ability to deduce what quantity of each part number you will need to supply your flooring. You may click on part numbers to be brought to that part's page.
We provide a tool that can tell you what packaging products we have in your size.


It can be found in the left-hand menu by navigating to Resources .

Under Resources click on Tek Search

Enter your component's dimensions in inches, and choose to search corrugated handlers, plastek handlers or both. Click Submit and your results will be displayed, with the closest matches at the top of the page.

Returns

Please Send Us an E-mail containing your part number and serial number, or call our customer service at West: (909) 627-8178 | East: (781) 821-8370 
All returns for calibration or credit must be approved in advance. Call or email ESD Systems.com for an RMA. A restocking fee and/or repackaging fee may apply. Training products must be returned in their unopened original packaging.

You can request an RMA
By phone: West: (909) 627-8178 | East: (781) 821-8370
By email: service@esdsystems.com

The following information must be provided in order for your request to be processed:
  1. Company Name
  2. Contact Name w/ phone, fax, and email address
  3. Customer Number (If known)
  4. Original purchase order number or invoice number
  5. For recalibration requests include Item serial number(s)
  6. Nature of the problem
  7. Credit card number or PO number to be billed if returning for calibration

Shipping

Yes, we are able to ship international.
We are able to pre-pay and add UPS freight to your invoice, as well as by most major carriers.
Please refer to the SHIPPING AND HANDLING CHARGES section of our Terms of Purchase.